Privacy Policy — LumoraSolar

Last Updated: June 28, 2026

1. Introduction

LumoraSolar ("we," "us," "our") operates this website (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

2. Information We Collect

• Contact information: name, email, shipping/billing address, phone number
• Order information: products purchased, payment details (processed securely by third-party payment processors — we never see or store full card numbers)
• Technical information: IP address, browser type, device information, cookies, and browsing behavior on our Site
• Communications: messages you send us via email, chat, or contact forms

3. How We Use Your Information

• Process and fulfill orders, including sharing necessary details with our shipping carriers and fulfillment partners
• Communicate with you about orders, promotions, and customer service
• Improve our Site, products, and marketing
• Comply with legal obligations and prevent fraud

4. Sharing Your Information

We work with fulfillment partners to ship products directly to you, which means your name, address, and order details are shared with these partners solely to deliver your order. We also share information with:

• Payment processors (e.g., Shopify Payments, PayPal, Stripe)
• Shipping and logistics carriers
• Analytics and marketing service providers (e.g., Google Analytics, Meta Pixel)

We do not sell your personal information to third parties.

5. International Transfers

Because we ship orders worldwide and work with fulfillment partners that may be located outside Canada, your information may be processed or stored in other countries, which may have different data protection laws than Canada.

6. Cookies

We use cookies and similar technologies to operate our Site, remember your preferences, and analyze traffic. You can control cookies through your browser settings at any time.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes outlined above, and as required by law.

8. Your Rights

Under PIPEDA, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at lumorasolar27@gmail.com.

9. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our Site is not intended for children under 13, and we do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

Questions about this Privacy Policy? Contact us at:

LumoraSolar lumorasolar27@gmail.com [Mailing address, if applicable]