Shipping Policy — LumoraSolar

1. Processing Time

Orders are typically processed within 1–3 business days before being handed off to our shipping partners.

2. Shipping Time

Standard delivery takes approximately 8–15 business days, depending on your location. We currently ship worldwide, with the fastest and most reliable delivery to customers in North America (Canada & the United States).

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. [Add a free-shipping threshold here if you offer one.]

4. International Orders

For orders shipped outside Canada, customers are responsible for any customs duties, import taxes, or brokerage fees charged by the destination country. These are not included in your order total and are collected separately by the carrier or local customs agency upon delivery.

5. Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking details to update.

6. Delays

While we work with reliable shipping partners, delivery times are estimates and not guaranteed. Delays may occur due to customs processing, weather, carrier issues, or high order volume.

7. Lost or Missing Packages

If your tracking shows delivered but you haven't received your package, please contact us within 7 days at lumorasolar27@gmail.com so we can investigate with the carrier.

8. Multiple Items

If you order multiple items, they may ship separately from different warehouses and arrive at different times.

9. Contact

Questions about your shipment? Email us at lumorasolar27@gmail.com with your order number.